Gizzu Power Station Query Tool

Why is Gizzu issuing a Voluntary Recall of a product?

It has been detected that a small number of units in one particular batch of GIZZU 300Wh and 500Wh Portable Power Stations may run the risk of overheating while charging, posing a potential fire risk.

Which products does this recall relate to?

The problem has been isolated to a small number of units in one particular batch of the following products, which were manufactured in November and December 2022:

  • GPS300 – Gizzu 296Wh Portable Power Station
  • GPS500 – Gizzu 518Wh Portable Power Station

What if my device is affected?

If your device is affected, it can be returned for repair, replacement, or refund. Please complete the form below so that our team can assist with the return process. Return the device to the place of purchase for a refund or arrange with our team for an assessment and replacement.

How do I check?

Locate the serial number of your Gizzu power station (click to enlarge the image).

Enter the serial number into the field below and click the “Check serial number” button.

If your device is in the affected batch of products, please complete the form to capture your details.

Please also note the below proper usage instructions for Gizzu lithium-ion Power Stations:

  • Ensure the total power consumption for all connected devices is less than the maximum wattage output of this product, prior to connecting the devices. If the power requirement draw exceeds the maximum wattage output, then the device will automatically shut down. This may damage the device.
  • The device is recommended to be used as a backup Power Station; not as an always-on, pass-through solution.
  • It is not recommended to use the device while charging or to leave it constantly plugged into the mains, as this can cause battery degradation. When recharging the device, only keep the charging input cable connected for as long as it takes for the unit to reach 100%.

Should you or any consumer have an immediate query with regards to the recall, please contact us as follows: Customer Help Centre: 011 053 1901 (Mon-Fri, 8:30am – 5pm) or on support@gizzu.co.za.

Please fill in form below if you’re experiencing any issues

Here are some important next steps for you to complete:

  • Immediately switch off your power station and disconnect any connected electronic devices and/or charging input cables.
  • Ensure that the product has been shut down properly. Provided that the device has sufficiently cooled down, repackage it in its original packaging.
  • Please repackage the adapters & cables included in the original packaging (outlined below for reference).
    • AC Adapter x1
    • 12V Car Charger Cable x1
    • 2-in-1USB Charging Cable x1
    • Accessory Storage Pouch x1
  • Ensure that you have a copy of your original invoice at hand to facilitate processing.
  • Lastly, just wait for one of our team members to get in touch via the details you provided above (average response times are within 24 working hours).

My device isn’t affected, but what best-practice tips for the safe operation of lithium-ion battery products can we implement? 

  • Lithium-ion batteries are generally safe and unlikely to fail, but only so long as there are no defects and the batteries are undamaged. Damage from improper use, storage, and overcharging may cause lithium-ion batteries to fail.
  • Proper maintenance of lithium-ion battery products can help prevent accidents, as well as ensure improved performance and battery life over time. Keeping the product clean, ensuring that venting slots are clear of dust/obstructions, and ensuring that the product can cool itself effectively are all vital for the upkeep of lithium-ion battery products. Periodic cleaning should be carried out without any liquids or compressed air.
  • We recommend the use of a Universal Voltage Protector when charging lithium-ion battery products via AC input.
  • Do not deplete lithium-ion battery products below 10% capacity as this can cause battery degradation.
  • Do not use a lithium-ion battery product if it has been dropped, shows visible signs of damage/bulging, or emits irregular noises.
  • Ensure that all connected devices, charging adapters, cables, and extension strips are properly certified for intended use, as well as compatible, with your lithium-ion battery product. The use of 3rd party, inexpensive power cords and extension strips can result in damage to connected devices or to your lithium-ion battery products.
  • Do not expose lithium-ion battery products to harsh environments (for example, do not leave the product exposed to direct sunlight, in very high temperatures, for extended periods of time).
  • If your lithium-ion battery product is kept in a state of full charge, this may result in the lithium-ion battery ageing quickly. It’s best to use these products relatively soon after they’re fully charged.
  • Do not make unauthorised changes or repairs to lithium-ion battery products. Doing so may cause damage to the product or render it unstable.
  • Avoid recharging lithium-ion battery products overnight, unattended, and positioned near/on any flammable materials or surfaces.
  • If your lithium-ion battery product becomes unusually hot while being used or charged, you should disconnect all devices and input charge immediately. It’s essential you let the product cool down away from any flammable materials and surfaces.
  • In the unlikely event that a lithium-ion battery product fails and catches fire/starts smoking, please utilise a standard ABC or BC dry chemical fire extinguisher to douse the flames. Lithium-ion batteries do not contain any actual lithium metal, so this will be sufficient. It is not advisable to utilise water. Ensure that you isolate a failed or damaged lithium-ion battery product from flammable materials and surfaces so that it can be properly contained.